This privacy policy (“Policy”) explains the policy regarding the collection, use, storage, disclosure and transfer of your information by The Records House and/or its subsidiary(ies) and/or affiliate(s) (collectively referred to as the “Company”), which operates the mobile application ListenUp (“App”) for delivery of information, products, offerings and content via any mobile or internet connected device or otherwise (collectively the “Services”). This Policy forms part and parcel of the Terms of Use and other terms on the Site (“Terms of Use”). Capitalized terms which have been used here but are undefined shall have the same meaning as attributed to them in the Terms of Use.
This Privacy Policy is applicable to persons who access or use the Services (“User”). For the purpose of this Policy, wherever the context so requires “you” or “your” shall mean User and the term “we”, “us”, “our” shall mean Company.
As we update, improve and expand these Services, this Policy may change, so please refer back to it periodically. By accessing and using the App or otherwise using the Services, you consent to collection, storage, and use of the personal information you provide (including any changes thereto as provided by you) for any of the Services that we provide. The Company respects the privacy of the Users of the Services and is committed to protect it in all respects. The information about the User as collected by the Company is: (a) information supplied by Users and (b) information automatically tracked while navigation (c) information collected from any other source (collectively referred to as “Information”).
INFORMATION RECEIVED, COLLECTED AND STORED BY THE COMPANY
INFORMATION SUPPLIED BY USERS:
Registration data: When you register on the App for the Services, we ask that you provide basic contact information such as your name, contact number, interests and email address etc. When you register using your other accounts like on Facebook, Gmail etc. we shall retrieve Information from such account to continue to interact with you and to continue providing the Services.
Subscription or paid service data: When you choose any subscription or paid service provided as part of our Services, we or our payment gateway provider may collect your purchase address or billing information, including your credit card number and expiration date etc. The subscriptions or paid Services may be on auto renewal mode unless cancelled. If at any point you do not wish to auto-renew your subscription, you may cancel your subscription before the end of the subscription term.
Voluntary information: We may collect additional information at other times, including but not limited to, when you provide type of musician, song descriptions, comments, change your content (songs) or email preferences, respond to a survey, or any communications with us.
INFORMATION AUTOMATICALLY COLLECTED/ TRACKED WHILE NAVIGATION
Cookies: To improve the responsiveness of the App for our Users, we may use “cookies”, or similar electronic tools to collect Information to assign each visitor a unique, random number as a User Identification (User ID) to understand the User’s individual interests using the identified computer or device. Unless you voluntarily identify yourself (through registration, for example), we will have no way of knowing who you are, even if we assign a cookie to your computer or device. The only personal information a cookie can contain is information you supply. A cookie cannot read data off your hard drive or device. We receive and store certain types of Information whenever you interact with us via App or Service though your computer/laptop/netbook or mobile/tablet/pad/handheld device etc.
Opting out: If a User opts out using the Ads Settings, the unique DoubleClick cookie ID on the User’s browser is overwritten with the phrase “OPT OUT”. Because there is no longer a unique cookie ID, the opt-out cookie can’t be associated with a particular browser.
INFORMATION FROM OTHER SOURCES: We may receive Information about you from other sources, add it to our account information and treat it in accordance with this Policy. If you provide Information to the platform provider or other partner, whom we provide services, your account information and order information may be passed on to us.
INFORMATION USE BY THE COMPANY
The information as supplied by the users enables us to improve the Services and provide you the most user-friendly experience. In some cases/provision of certain service(s) or utility(ies), we may require your contact address as well. All required Information is service dependent and the Company may use the above said user Information to, maintain, protect, and improve the Services (including advertising and personalisation on the App) and for developing new services. We may also use your email address or other personally identifiable information to send commercial or marketing messages about our Services and/or such additional updates and features about third parties products and services with an option to subscribe / unsubscribe (where feasible). We may, however, use your email address for non-marketing or administrative purposes (such as notifying you of major changes, for customer service purposes, billing, etc.).
Any personally identifiable information provided by you will not be considered as sensitive if it is freely available and / or accessible in the public domain like any comments, messages, blogs, scribbles available on social platforms like Facebook, twitter etc.
Any posted/uploaded/conveyed/communicated by users on the public sections of the App becomes published content and is not considered personally identifiable information subject to this Policy.
In case you choose to decline to submit personally identifiable information on the App, we may not be able to provide certain services on the App to you. We will make reasonable efforts to notify you of the same at the time of opening your account. In any case, we will not be liable and or responsible for the denial of certain services to you for lack of you providing the necessary personal information.
When you register with the App or Services, we contact you from time to time about updating of your personal information to provide the Users such features that we believe may benefit / interest you.
INFORMATION SHARING
The Company shares your Information with any third party without obtaining the prior consent of the User in the following limited circumstances:
a) When it is requested or required by law or by any court or governmental agency or authority to disclose, for the purpose of verification of identity, or for the prevention, detection, investigation including but not limited to cyber incidents, or for prosecution and punishment of offences. These disclosures are made in good faith and belief that such disclosure is reasonably necessary for enforcing these Terms or for complying with the applicable laws and regulations.
b) The Company proposes to share such Information to conduct its business and to share such Information within its group companies and officers and employees of such group companies for the purpose of processing personal information on its behalf. We also ensure that these recipients of such Information agree to process such information based on our instructions and in compliance with this Policy and any other appropriate confidentiality and security measures.
c) The Company may present Information to our advertisers and third parties – to help them understand our audience – however it is usually in the form of aggregated statistics on traffic to various pages within our App.
d) The Company may share your Information regarding your activities on App with third party social websites to populate your social wall that is visible to other people however you will have an option to set your privacy settings, where you can decide what you would like to share or not to share with others.
e) We may share your Information to enforce or protect our rights or any or all of its affiliates, associates, employees, directors or officers or when we have reason to believe that disclosing Information of User(s) is necessary to identify, contact or bring legal action against someone who may be causing interference with our rights or our App, whether intentionally or otherwise, or when anyone else could be harmed by such activities.
We may share or disclose your personal information with our service providers, partners. For example, providing SMS and E-mail related services such as marketing newsletters, promotions and offers.
f) In order to carry out your requests, services and content available to you through the App, and to respond to your queries, we may share your information with our affiliates, trusted businesses, third parties that perform functions such as companies/entities who process payments; analyze data; provide customer service; operate the technical infrastructure; sponsors, advertisers or other third parties.
ACCESSING AND UPDATING PERSONAL INFORMATION
When you use the Services or App, we make good faith efforts to provide you, as and when requested by you, with access to your personal information and shall further ensure that any personal information or sensitive personal data or information found to be inaccurate or deficient shall be corrected or amended as feasible, subject to any requirement for such personal information or sensitive personal data or information to be retained by law or for legitimate business purposes. We ask individual users to identify themselves and the information requested to be accessed, corrected or removed before processing such requests, and we may decline to process requests that are unreasonably repetitive or systematic, require disproportionate technical effort, jeopardize the privacy of others, or would be extremely impractical (for instance, requests concerning information residing on backup tapes), or for which access is not otherwise required. In any case, where we provide information access and correction, we perform this service free of charge, except if doing so would require a disproportionate effort. Because of the way we maintain certain services, and due to the requirements under applicable laws for retaining and preserving information after you delete your information, residual copies may take a period of time before they are deleted from our active servers and may remain in our backup systems.
INFORMATION SECURITY
We take appropriate security measures to protect against unauthorized access to or unauthorized alteration, disclosure or destruction of data. These include internal reviews of our data collection, storage and processing practices and security measures, including appropriate encryption and physical security measures to guard against unauthorized access to systems where we store personal data. All information gathered on App is securely stored within the Company controlled database. The database is stored on servers secured behind a firewall; access to the servers is password-protected and is strictly limited. However, as effective as our security measures are, no security system is impenetrable. We cannot guarantee the security of our database, nor can we guarantee that information you supply will not be intercepted while being transmitted to us over the Internet. And, of course, any information you include in a posting to the discussion areas is available to anyone with Internet access.
UPDATES / CHANGES
The internet is an ever evolving medium. We may alter our Policy from time to time to incorporate necessary changes in technology, applicable law or any other variant. In any case, we reserve the right to change (at any point of time) the terms of this Policy or the Terms of Use. Any changes we make will be effective immediately on notice, which we may give by posting the new policy on the Sites . Your use of the App or Services after such notice will be deemed acceptance of such changes. We may also make reasonable efforts to inform you via electronic mail. In any case, you are advised to review this Policy periodically on the App to ensure that you are aware of the latest version.
QUESTIONS / GRIEVANCE REDRESSAL
Redressal Mechanism: Any complaints, abuse or concerns with regards to the use, processing and disclosure of Information provided by you or breach of these terms should immediately be informed to the designated Email address: therecordshouse@gmail.com
The Records House 